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### **Bolus Hydration & Wellness - SMS and Email Privacy Policy**

**Effective Date:** September 1, 2025

Your privacy is important to us at Bolus Hydration & Wellness ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you communicate with us via Short Message Service (SMS) and email.

This policy applies specifically to the phone number and email address you provide to us for communication purposes.

#### **1. What Information We Collect**

When you opt-in to our communication services, we may collect the following information:

* **Personal Identifiers:** Your full name.
* **Contact Information:** Your mobile phone number and/or your email address.
* **Appointment Information:** Details related to your scheduled appointments, including dates, times, and services.
* **Communication History:** The content of the SMS and email messages exchanged between you and Bolus Hydration & Wellness.

#### **2. How We Use Your Information**

We use the information we collect for the primary purpose of managing your appointments and wellness journey with us. This includes:

* **Appointment Communications:** Sending you confirmations, reminders, and notifications about your upcoming appointments.
* **Follow-Up Care:** Providing post-treatment instructions, wellness tips, and checking in on your progress.
* **Rescheduling & Cancellations:** Facilitating communication to manage changes to your schedule.
* **Customer Service:** Responding to your questions, inquiries, and requests sent via SMS or email.
* **Feedback Requests:** Asking for your feedback on our services to help us improve.
* **Promotional Communications (with your consent):** With your explicit permission, we may occasionally send you information about new services, special offers, or company news. You will have a clear option to opt-out of these marketing communications separately from service-related messages.

#### **3. Consent and Your Choices (Opt-Out)**

By providing us with your mobile phone number and/or email address, you consent to receive communications from us as described in this policy.

You have the right to withdraw your consent and opt-out at any time.

* **For SMS (Text Messages):** You can opt-out of receiving text messages from us at any time by replying with the word **STOP** to any message you receive. After you send the "STOP" message, we will send you one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to join again, you will need to provide your consent again. For help, you can reply with the word **HELP**. Message and data rates may apply.
* **For Email:** You can opt-out of receiving emails from us by clicking the "Unsubscribe" link located at the bottom of every email we send.

#### **4. Data Sharing and Third Parties**

We do not sell, rent, or trade your personal information with any third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our business and managing our communications (such as appointment scheduling software and SMS/email delivery platforms). These providers are contractually obligated to keep your information confidential and secure and are prohibited from using your data for any other purpose.

#### **5. Data Security**

We are committed to protecting the security of your personal information. We use a variety of reasonable administrative, technical, and physical security measures to protect your data from unauthorized access, use, or disclosure.

#### **6. Data Retention**

We will retain your information for as long as it is necessary to provide you with our services, to maintain a record of your communications with us, or as required by applicable laws and regulations.

#### **7. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by sending a message to the email address or phone number we have on file. We encourage you to review this policy periodically.

#### **8. Contact Us**

If you have any questions or concerns about this SMS and Email Privacy Policy, please contact us at:

**Bolus Hydration & Wellness**
[14603 Huebner Rd Bldg 32, San Antonio, TX 78230]
[hydrate@bolustx.com]
[210-727-4720]